Home » Industry News » Vox Managed IT, FTTB, and Voice – A Jacana Media case examine
Vox Managed IT FTTB and Voice – A Jacana Media case study - Vox Managed IT, FTTB, and Voice – A Jacana Media case examine

Vox Managed IT, FTTB, and Voice – A Jacana Media case examine

Jacana Media

An area publishing home, launched in 2002, Jacana Media publishes a variety of commerce books and manages customized publishing initiatives for corporations and shoppers.

The Joburg-based impartial writer’s checklist consists of political biographies, present affairs, memoirs, pure historical past, cookery, enterprise, native literary fiction and youngsters’s illustrated books in all South African languages.

Jacana was the Sunday Unbiased’s writer of the yr in 2006.

Jacana Media employs 12 full-time employees and a number of freelancers for the manufacturing of their books.

The Enterprise Problem

Connectivity, phone down time and bandwidth had been among the points Jacana Media confronted previously, making it tough to run easy day by day operations like speaking with clients and stakeholders.

The manufacturing division struggled with down time for giant file downloads, posing a problem for productiveness. “We had points sending print-ready recordsdata to print and receiving recordsdata from freelancers and different co-publishers,” mentioned Jonathan Dhlomo, of Jacana’s accounts division.

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The publishing home additionally wanted distant and managed IT help to offer seamless communication throughout the enterprise.

The Enterprise Resolution

When searching for out an acceptable service supplier to verify all of the containers on their checklist of challenges, Dhlomo mentioned they wished a dependable service, however affordability was a key issue as properly. Enter Vox.

Vox is like our outsourced IT man. They deal with every little thing, from our Web connection, to all our communication and digital wants

In 2017 Jacana Media enlisted the providers of Vox to hurry up enterprise processes throughout all departments.

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“Vox Verto Supreme could be very dependable and price each penny. It has been worth for cash. Phone downtime is a factor of the previous. We’ve management over our communications invoice, and we have now offsite and onsite help on a regular basis,” mentioned Dhlomo. “And because of Vox Fibre, we are able to now ship and obtain massive recordsdata rapidly with out hiccups!”

Throughout COVID-19 and the required transfer to implement working from dwelling, Vox has benefited the enterprise immensely, mentioned Bridget Impey, managing director at Jacana Media.

“The superior gear and telephony offered by Vox has facilitated ease of working from dwelling as calls will be answered instantly on cellphones from Vox devoted traces,” mentioned Impey.

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“Assist Desk have attended to all queries and fixes timeously permitting for minimal interruption and offsite entry to our server as organized by Vox has been a blessing particularly in these COVID-19 instances.”

General expertise with Vox

Impressed by the influence of Vox’s providers on Jacana Media’s operations, the corporate has additionally applied extra Vox merchandise together with, Everlytic digital advertising providers, desktop and server help, and Vobi voice service over the previous couple of years.

“All our departments have been positively impacted by Vox providers,” concluded Jacana Media co-owner Maggie Davey.

This text was revealed in partnership with Vox.

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