Vigilance Strategy & Monitoring Officer at Ikeja Electricity Distribution Company (IKEDC)

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Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

Job Title: Vigilance Strategy & Monitoring Officer

Location: Lagos
Reporting To: Vigilance Strategy & Monitoring Specialist
Type: Full time

Role Purpose

  • This role will be responsible for carrying out the unit strategic vigilance activities.

Responsibilities

  • Prepare Weekly visitation plans based on escalations and customer complaints
  • Provide daily feedback report to relevant stakeholders for all escalations and customer complaints where required
  • Enforce actions on consumers resorting to theft or illegal use of electricity
  • Investigation of complaints assigned and providing technical comments on various investigations.
  • Ratifications of penalized customer
  • Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies
  • Periodic Energy and commercial loss audit
  • Weekly Performance reporting
  • Analysis of MIS reports, provide monitoring oversight for field commercial for effective close out of all escalated issues / complaints.
  • Carry out any other duties as requested by the team lead and/or Head (Vigilance strategy & Monitoring).

Minimum Qualifications

  • This role requires a B.Eng. degree in one of the following disciplines –Electrical Engineering or Electronics  or its equivalent diploma qualification
  • Requires 1 – 2 years relevant work experience.

Technical Competencies:

  • Good Knowledge of metering installation
  • Familiarity with the various types of electricity metering infrastructure
  • Good knowledge of the electricity supply chain value system
  • Knowledge of the electricity regulatory codes and requirements
  • Energy audit / accounting capabilities
  • Business Acumen.

Behavioral Competencies:

  • Discipline & Integrity
  • Communication skills.
  • Business ethics.
  • Great analytical skills.
  • Attention to detail.
  • Ability to influence others
  • Good Intuitive and observatory skills.

Application Closing Date
14th April, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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