United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Collections and Remittance Support

Location: Nigeria

Job Objective

  • Provide technical support for all collections and remittance platforms (Issue resolution, platform maintenance and upgrades) etc.
  • Facilitate and drive projects that enhance and increase the capacity of the collections and remittance platforms and in turn increase revenue
  • Monitor and report all performance trends on the platforms (Count, Volume, Uptime, Downtime etc.)
  • To ensure all routine/periodic housekeeping functions are carries out as at when due
  • Vendor Management – Ensure fluid engagements with all 3rd party support providers(Vendors) to increase content on the platforms and ensure they are stable.

Roles & Responsibilities
Daily Technical Support functions:

  • Check and treat all logs/email escalations within the SLA i.e.? issue resolution, enquiries, complaints and re-routing to responsible units where applicable
  • Routine housekeeping – Backup of logs periodically (daily weekly etc.), Clean up space on the servers etc.
  • Update Platform Checklist that contains all specific to be carried out on each platform on said dates.
  • Ensure the platforms are up and functional at all times.
  • Ensure all user platforms are optimised and functioning optimally.
  • Escalate all issues to the team lead in a timely and explicit manner.

Product and Project Management:

  • Track Project Management deliverables to ensure all milestones are delivered and project remains on track.
  • Ensure timely development and deployment of innovative solutions for the unit
  • Ensure that vendor related projects are monitored strictly to meet set deadlines
  • Engage stakeholders to understand requirements when developing solutions for the various units.

Income and Revenue Tracking:

  • Monitor fraud prevention solutions across all collections and remittance platforms.
  • Ensure all Income are configured properly at set-up and captured for all Collections and remittance products

Reporting:

  • Provide Performance reporting and analytics (Count. Volume and Revenue). Analyse and interpret customer behaviours and patterns to increase retention.
  • RoA weekly achievements report.
  • Weekly Review and reporting of projects, Issues and collection mandates.
  • Group Digital Banking Monthly Performance Report.
  • Group Digital Banking Monthly Channel Adoption Report.
  • Review daily transaction status reports to identify reasons for failures and ways to avoid them.
  • Provide ADHOC reports when required.

Candidate’s Profile

  • Candidate should also have at least, a Bachelors degree.
  • Our ideal candidate should have about 2 years working experience in providing necessary support on remittance platforms preferably in the banking sector. Candidate should have business analytics and project management skills.

Knowledge Required:

  • Remittance Market trends especially in the financial technology industry.
  • New Product Development.
  • Project coordinate

Skills Required:

  • Product Management.
  • Business Analysis.
  • High analytical approach.
  • Data presentation and trend analysis.
  • Technically capable.
  • Customer experience and issue resolution.
  • Team leader and team player.
  • Interpersonal relationship management.
  • Proactive and able to work smart on own initiative.

Application Closing Date
7th October, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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