Team Member, Channel Solutions at United Bank for Africa Plc (UBA)

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United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Channel Solutions

Location: Lagos, Nigeria
Employment Type: Full-time
Job Functions: Marketing, Product Management, Sales
Seniority Level: Associate

Job Description
Interested in joining the UBA Tribe? We are currently sourcing individuals with at least 2 years experience in Banking. Our ideal candidates should also demonstrate;

  • Basic banking operations, policies and procedures
  • Knowledge of Product Deployment Processes including regulatory requirements
  • Good Digital Banking and Payments product knowledge
  • Wide knowledge of Market Practices and Transaction Banking dynamics across the geographies under coverage
  • Good understanding of emerging Financial technology trends and use cases
  • Deep understanding of the Technology Stack that drives Channels Business.

Job Objective(s):
Develop and expand the transaction banking business for United Bank for Africa. Increase revenue from a broad client base of UBA Nigeria and ROA by delivering a suite of Channel products and services. These include:

  • Internet Banking
  • Instant Bills
  • Trade Portal
  • POS

Duties & Responsibilities

  • Channel roll out across Nigeria and ROA markets.
  • Drive prioritization of new development / client specific asks.
  • Drive and monitor Channel performance by tracking Channel P&L, electronic conversion/ penetration, utilization and cross sell
  • Actively promote strategic ERP integration (SAP, Oracle & SWIFTnet) to drive client stickiness
  • Drive and Monitor channel utilization (e-ratio), penetration and reduce dormancy for the respective markets
  • Identify opportunities to develop channel functionality of value add to clients – including requirement gathering, business case creation, prioritization, execution & commercialization
  • Manage channel releases and commercialization via reviewing of functional specification, support and participation in testing and conduct training
  • Joint responsibility with Sales for developing, improving and leveraging senior client contacts within key local accounts with a primary focus on Transaction Banking products with a view to expand cross-sell
  • Understand the needs of customers and prospects, and implement structures and solutions to meet these needs
  • Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition

Educational Qualification

  • First Degree in any relevant course of study with a minimum qualification of Second Class Lower.
  • MBA or relevant Master’s Degree will be an added advantage.

Desired Skills:

  • Interpersonal Skills
  • Negotiation skills
  • Customer service orientation
  • Strategic thinking
  • Communication skills(written and oral)
  • Cost management

Behavioral Expectations:

  • High degree of professional ethics, integrity and responsibility
  • Highly organized, proactive, ability to work independently and take ownership of tasks assigned
  • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship
  • High sense of confidentiality and discreteness.

Application Closing Date
6th July, 2021.

How to Apply
Interested and qualified candidates should send their updated CV to: careers@ubagroup.com using the Job Title as the subject of the email.

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