United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
We are recruiting to fill the position below:
Job Title: Team Lead, Consumer Collection and Recoveries Head
Location: Nigeria
Job Objective(s)
- Coordinates collection and recovery activities of the entire unit end to end
- Provide initiatives for sales leads/penetration
- Overseeing bottom-line metrics, including detailed strategic analysis, forecasting, and account placement
- Minimize Loss resulting from non payment of loan. Loss forecasting and reports will be provided by the collection MIS unit
- Supervision of the daily activities of direct reports
- Initiate the formation and review of collection strategy manual and queuing criteria on a quarterly basis or as business requires
- Initiate a review of the Collections and Recovery Procedures
- Review net flows and collector productivity by bucket for capacity planning and for training needs
- Implementing new strategies and tactics to improve collections and recovery performance, training and coaching staff to improve performance
- Review/update watch list on a monthly basis while monitoring accounts based on early warning signals
- Provide feedback on collection activities for policy changes
- Tools and Resource management
- Achieve assigned recovery targets to contribute to organization’s financial performance (Consumer and SME)
Minimum Education Qualifications
- University Degree
- Masters and/or other professional qualification will be an added advantage
- Professional Qualifications would be an added benefit
Previous Work Experience Requirements:
- Minimum 5+ years in similar position
- Must have hands on experience in Credit Collection and Recoveries for consumer and SME, Sales, Relationship Management, Customer Service
- Fair employer relationship in FGN, State and LGA.
- Capable of resolving escalated issues arising from operations and requiring coordination with other departments
Skills required:
- Excellent product knowledge skill
- Excellent interpersonal, and negotiation skills
- A good understanding of risk, credit policies and procedures
- Excellent communication, planning, conflict resolution, organization, problem solving and analytical skills
- Customer account analysis skill
- Root Cause analysis and providing the right resolution plan for delinquent account
Knowledge:
- Reporting
- Understanding of complex financing methods
- Financial statement analysis
- Credit risk management
- Knowledge of banking operations
- Understanding of CBN money policies and guidelines
- Credit analysis
- Knowledge of relevant legal requirements
- Knowledge of insurance claim process
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their updated CV to: careers@ubagroup.com using the Job Title as the subject of the email
Or
Click here to apply online
