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United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Lead, Consumer Collection and Recoveries Head

Location: Nigeria

Job Objective(s)

  • Coordinates collection and recovery activities of the entire unit end to end
  • Provide initiatives for sales leads/penetration
  • Overseeing bottom-line metrics, including detailed strategic analysis, forecasting, and account placement
  • Minimize Loss resulting from non payment of loan. Loss forecasting and reports will be provided by the collection MIS unit
  • Supervision of the daily activities of direct reports
  • Initiate the formation and review of collection strategy manual and queuing criteria on a quarterly basis or as business requires
  • Initiate a review of the Collections and Recovery Procedures
  • Review net flows and collector productivity by bucket for capacity planning and for training needs
  • Implementing new strategies and tactics to improve collections and recovery performance, training and coaching staff to improve performance
  • Review/update watch list on a monthly basis while monitoring accounts based on early warning signals
  • Provide feedback on collection activities for policy changes
  • Tools and Resource management
  • Achieve assigned recovery targets to contribute to organization’s financial performance (Consumer and SME)

Minimum Education Qualifications

  • University Degree
  • Masters and/or other professional qualification will be an added advantage
  • Professional Qualifications would be an added benefit

Previous Work Experience Requirements:

  • Minimum 5+ years in similar position
  • Must have hands on experience in Credit Collection and Recoveries for consumer and SME, Sales, Relationship Management, Customer Service
  • Fair employer relationship in FGN, State and LGA.
  • Capable of resolving escalated issues arising from operations and requiring coordination with other departments

Skills required:

  • Excellent product knowledge skill
  • Excellent interpersonal, and negotiation skills
  • A good understanding of risk, credit policies and procedures
  • Excellent communication, planning, conflict resolution, organization, problem solving and analytical skills
  • Customer account analysis skill
  • Root Cause analysis and providing the right resolution plan for delinquent account


  • Reporting
  • Understanding of complex financing methods
  • Financial statement analysis
  • Credit risk management
  • Knowledge of banking operations
  • Understanding of CBN money policies and guidelines
  • Credit analysis
  • Knowledge of relevant legal requirements
  • Knowledge of insurance claim process

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV to: careers@ubagroup.com using the Job Title as the subject of the email
Click here to apply online


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