Specialist, Customer Service Training at Green Africa Airways Limited

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Specialist, Customer Service Training at Green Africa Airways Limited

Green Africa is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

Job Title: Specialist, Customer Service Training

Location: Lagos, Nigeria
Experience Level: Professional

Job Role

  • Conduct Customer Service training (inclusive of Image Training) for newly hired cabin crew and for the recurrent training Programme
  • Conduct regular evaluation, assessment, and service checks on all crew (Line Trainers, SCCMs and CCMs)
  • Conduct other need-based training related to gCulture, leadership training, short training capsules for the cabin crew
  • Assist with the Mystery Shopping Programme/ any other evaluation Programme for analysis & inference of the reports/feedback.
  • Conduct Training Need Analysis to identify trends and review content to develop course(s) for closing gaps in training
  • Participate in the preparation of training content

Qualifications

  • Minimum of Bachelor’s Degree or an equivalent HND (Higher National Diploma).
  • At least 7-10 years of experience as a member of an operating cabin crew, with prior training or supervisory experience is required.
  • Fluent in written and spoken English – additional languages are an advantage.
  • Satisfy all prerequisites for initial cabin crew qualification.
  • Proficient in Microsoft Office Suite
  • Excellent interpersonal skills and the ability to operate effectively in a multicultural environment

Skills:

  • Communication
  • Problem solving
  • Managerial
  • Interpersonal
  • Customer Services
  • Organisation
  • Presentation

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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