Sales / Customer Service Officer at a Retail Catering Tools & Equipment Brand – Owens & Xley Consults

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Sales / Customer Service Officer at a Retail Catering Tools & Equipment Brand – Owens & Xley Consults

Owens & Xley Consults – Our client, a Retail Catering Tools & Equipment Brand, is recruiting to fill the position below:

Job Title: Sales / Customer Service Officer

Location: Bariga, Lagos
Employment Type: Full-time
Industry: Catering Equipment & Supplies

Duties and Responsibilities

  • Monitor and manage customer experiencevia phone calls and in-store.
  • Receive customers into the store in a friendly and polite manner.
  • Answer phone calls/online requests with an upbeat yet professional tone.
  • Provide customers with detailed and updated information about products.
  • Cross-sell products to customers to boost sales.
  • Guide customers to shelves carrying products within the store.
  • Assist customers in-store/online with making product choices that meet their needs.
  • Empathically & tactically handle all customer complaints while adhering to company policies.
  • Maintain outstanding store condition and visually appealing retailing standards.
  • Receive new deliveries into the store.
  • Stock shelves with products in an aesthetically alluring way.
  • Keep an eye on inventory levels and restock shelves as needed.
  • Attach price tags to products on the racks and shelves.
  • Perform miscellaneous job-related duties as assigned by Supervisor.

Requirements

  • A Bachelor’s Degree in Marketing, Communications, Sales or any related field.
  • 0 – 2 years experience in Customer Service, Sales, or similar roles.
  • Knowledge of online customer engagement platforms and channels.
  • Proficiency in MS Office suite.
  • Exceptional interpersonal skills and a client-centered approach.
  • Great organizational and time management abilities.
  • Excellent communication and problem-solving skills.

Salary
N60,000 / month.

Application Closing Date
31st July, 2021.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the Job Title as the subject of the mail.

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