Outlet Manager at Hilton Worldwide

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Outlet Manager at Hilton Worldwide

Outlet Manager

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 2 years
  • Location: Abuja
  • Job Field: Hospitality / Hotel / Restaurant 

Job Number: HOT07KCT

Description

  • To support the Head of Department in the operations in driving business profitability, cost management and ensure exceptional guest experience by efficiently managing assigned outlet.

Responsibilities

  • Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction
  • To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
  • Ensure departmental service standards are strictly adhered to at all times
  • Ensure proper handling of all operating equipment to minimize breakage or loss.
  • To be friendly and polite in front of guests at all times.
  • Assign and supervise duties to all direct reports.
  • To assist in other Food & Beverage areas if and when required.
  • Handle guest complaints / comments efficiently and promptly.
  • Ensure outlet cleaning schedules are adhered to and identify additional requirements.
  • To assist in the service of food & beverage when required.
  • Study and learn menu terminology.
  • Report for duty on time with clean attire.
  • Follow the policies and procedures introduced by the Food & Beverage department
  • Train, coach and mentor team members actively to ensure continuous skill improvement.
  • Perform periodic scheduled performance reviews with all team members
  • Take disciplinary action when required in line with team member conditions of service.
  • Balances working hours in accordance with needs of the outlet operations
  • To carry out any other reasonable tasks requested by your Manager or HOD.

Requirements

  • Minimum of B.Sc or HND certificate. Additional Qualification is an added advantage.
  • Minimum 2 years as Assistant Outlet Manager.
  • Experience of managing large teams.
  • Experience and knowledge with large functions.
  • Ability to make Sales Analysis, Staff optimization, Training coordination, Performance Management and Time management.
  • Focus on details and costumer care
  • Good communication and Leadership skills.
  • Record of Good Conduct.
  • Ability to use basic computer applications i.e. Microsoft Office Word and excel, Power point,
  • Excellent grooming and Hotel/brand product knowledge.

Method of Application

Interested and qualified? Go to Hilton Worldwide on hilton.taleo.net to apply

Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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