Operations & Maintenance Lead at ipNX Nigeria Limited


ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Operations & Maintenance Lead

Job ID: 91
Location: Lagos
Department: Engineering
Function: Operations & Maintenance
Reporting to:  Head, Engineering
Travel Frequency: Occasional

Purpose of the Job

  • Responsible for developing an Operations and Maintenance plan and ensuring that the plan is tested, documented and implemented in accordance with approved procedures and safety standards.
  • Direct the performance of planned and contingency Operations and Maintenance (O&M) services to ensure that ipNX’s infrastructure are properly configured.
  • Responsible for risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.
  • Deliver and operate services within agreed performance standards and contractual agreements whilst operating within agreed timescales and budgets.

Expected Key Results:

  • Facility and Infrastructure Maintenance
  • Ensure efficient Operations
  • Business Continuity and Disaster Recovery
  • Planning and Documentation
  • Team Leadership, Coordination and Supervision
  • Stakeholder Management and Research

Educational Qualifications

  • Bachelor’s degree in Engineering, Computer Science, or an equivalent (2.2/Upper Credit Minimum)

Functional Skills:

  • Ability to confidently communicate with personnel at all levels of the organization.
  • Extensive technical knowledge deploying and managing network and infrastructure environment
  • Well organized, articulate and has numerate skills
  • Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
  • Demonstrable capability to form and lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation
  • An ability to deliver results in highly complex, technically challenging situations where collaboration across multiple teams is required
  • Experience of managing operations at scale
  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
  • Have an entrepreneurial spirit
  • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
  • Aptitude in decision-making and problem-solving
  • Demonstrable communication, interpersonal and relationship management skills at expert level.
  • Demonstrable leadership and influencing skills at a senior level
  • Environmental / Industry analysis
  • Documentation and Strategic planning skills
  • Excellent communication skills
  • Project management skills also desirable

Work Experience:

  • 5-7 years’ relevant experience in the IT/Telecommunications field with at least 4-5 years in FTTH Rollout / Operations
  • Fundamental knowledge of network design and layout as well as low voltage (copper/ fibre) cabling.
  • Experience in Vendor Management
  • Experience using data to illustrate business conclusions
  • Experience working in a Service Provider environment and providing technical support to end customer solutions
  • Experience in creating and delivering network designs and customer solutions based on a set of requirements
  • Experience working in the Telecommunications industry with a track record of technical achievement and P&L improvement
  • Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
  • Strong experience as a line manager and a coach leading diverse teams

Other Requirements:

  • Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
  • Project management skills a definite asset
  • Strong understanding of the organization’s goals and objectives
  • Problem solver
  • Ability to work under pressure
  • Customer Focus
  • Tech savvy
  • Team Work
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

Application Closing Date
31st August, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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