Manager, Incident and Surveillance at 9mobile Nigeria

Manager, Incident and Surveillance at 9mobile Nigeria

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Manager, Incident and Surveillance

Location: Abuja, Nigeria

Job Summary   

  • Coordination and management of network surveillance, incident, network fault and NOC front office operations

Principal Functions   

  • Coordinate Level 1network support (Front Office activities) for the BSS, transmission, IP, Core CS/PS, VAS and Enterprise units
  • Handle incident management-escalation, notification, follow-up, and updates
  • Coordinates war room for incident resolution
  • Takes ownership of follow-up and reporting of incidents according to categories and severity levels
  • Responsible for communication during incidents and outages to all stakeholders
  • Responsible for ensuring escalation processes are properly followed and optimised
  • Ensure all expected reports from the various NOC FO units are prepared and sent as scheduled, including outage/incident reports
  • Coordinate NOC FO communication with customers and other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) on network incidents
  • Manage relationships with Managed Services NOC teams and ensure efficient service delivery
  • Ensure updates of all vendor contacts, escalation matrices, customer contacts, enterprise records, collocation contacts, etc.
  • Liaise with IT department on cross-functional issues, incidents, and escalations
  • Perform other duties as assigned by the Head, Network Operations Centre

Educational Requirements   

  • First Degree or equivalent in Electrical Engineering or a related course
  • Six (6) or more years post NYSC work experience with at least three (3) years at supervisory level


  • Network Availability and Capacity Management
  • Network Administration
  • Microsoft Office suite
  • Network Surveillance/monitoring tools


  • Personal Effectiveness
  • Problem Solving

Behavioral Competencies:

  • Customer focused
  • Driving and rewarding excellence
  • Team working and collaboration
  • Communicating with integrity

Technical Competencies:

  • Vendor management
  • Network Operations and Maintenance (M&E, Radio, VAS, Core, Transmission, IP)
  • Network System Administration/Tools

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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