Headwaiter at Hilton Worldwide

Job Number: HOT07KD3
Location: Transcorp Hilton Abuja, 1 Aguiyi Ironsi Street Maitama, Abuja
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Shift: Full Availability
Job Level: Team Member
Job: Bars and Restaurants

Job Description

• As a Headwaiter, you will Support the Outlet Manager in the operations of the outlet to insure profitability, control costs and quality standards to ensure guest satisfaction.
• Oversee the outlet and review supply inventory.
• Evaluate team members, and provide training, leadership and guidance to team members ensuring consistent quality and optimal financial results.

What Will I Be Doing?

• Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction.
• Ability to communicate orally in English with both guests and employees
• Ability to react promptly to guest requests and ensure accurate follow-up
• Ability to work under pressure and deal with stressful situations during busy periods
• To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
• To carry out any other reasonable tasks requested by your Supervisor or Manager
• Ensure departmental service standards are strictly adhered to at all times
• Ensure proper handling of all operating equipment to minimize breakage or loss
• To be friendly and polite in front of guests at all times
• Assign and supervise side duties to all direct reports
• To assist in other Food & Beverage areas if and when required
• Handle guest complaints / comments efficiently and promptly
• Ensure outlet cleaning schedules are adhered to and identify additional requirements
• To assist in the service of food & beverage when required
• To assists in the preparation of mis-en-place when required
• Study and learn menu terminology
• Report for duty on time with clean attire
• Follow the policies and procedures introduced by the Food & Beverage department.

What Are We Looking For?

• Previous experience working in hotel operations as a Restaurant Captain or more senior.
• Experience of managing teams.