United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Head of Processing

Locations: Lagos and Ebonyi

Job Summary

  • Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

Roles & Responsibilities

  • Responsible for all customer service (non-cash related) processing activities in the branch. These include Funds transfer, Clearing, Trops, LDU, etc.
  • Ensure effective and timely service delivery to customers at all customer service unit.
  • Ensure efficient TAT in line with service level agreements.
  • Drive timely and error-free processing culture among team members.
  • Ensure timely balancing and execution of end-of-day procedures.
  • Ensure timely and accurate collation of clearing cheques for presentation to ZPC.
  • Ensure effective utilization of physical assets at the Customer Service Support Unit.
  • Recommend Process Improvements as it relates to Customer Service Support in a bid to ensue service efficiency and cost minimization.
  • Ensure timely reconciliation and proof of accounts
  • Ensure no Incidence of losses due to Fraud, Regulatory infractions, and Processing errors occur.
  • Serve as an effective backup for the BOM.
  • Perform other related duties as assigned by the BOM.

Candidate’s Profile

  • We are looking to hire talented and experienced individuals with 3 years banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
  • The ideal candidates must currently work in a commercial bank with minimum of 3 years in banking operation.

Skills Required:

  • Good knowledge and understanding of Banking operations.
  • Excellent customer service capabilities.
  • High level of integrity /Sense of Responsibility.
  • Basic Accounting knowledge.
  • Analytical skills/ Problem solving.
  • Attention to details.
  • Good Interpersonal skills.
  • Fast and error free processing.
  • Supervisory skills.

Knowledge Required:

  • Good knowledge and understanding of banking operations.
  • Good understanding of basic accounting.
  • Conflict management.

Application Closing Date
3rd December, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online


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