Head of Operations at a Microfinance Bank – Edgewood Consulting Limited

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Head of Operations at a Microfinance Bank – Edgewood Consulting Limited

Edgewood Consulting Limited – Our client, a leading Microfinance Bank is recruiting to fill the position below:

Job Title: Head of Operations

Location: Okitipupa, Ondo
Employment Type: Full-time

Job Description

  • Supervise and coordinate branch operations on daily basis
  • Maintain a highly motivated, skilled and well-trained workforce in banking operations
  • Ensure that all activities and processes undertaken by operations Unit are in conformity with set standards pertaining to banking policies
  • Safeguard customers’ data and protect against fraud.
  • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
  • Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
  • Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
  • Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls.
  • Ensure compliance with regulatory requirements relating to Banking Operations.
  • Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.
  • Manage the Banking Operations Department (staff and budget).
  • Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
  • Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
  • Credit Operations – Loan sanction fulfilment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments) whilst ensuring the identification and management of underlying operational risks.

Qualifications

  • Minimum of B.Sc / HND from a recognized institution in any discipline
  • Minimum of 3-5 years’ experience in Banking/Microfinance institution will be an added advantage
  • MCP Certification in microfinance banking will be an added advantage.

Job Requirements:

  • Detailed knowledge of Banking procedures and policy principles at all levels
  • Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions
  • Extensive knowledge of Treasury Operations and Trade Finance
  • Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness
  • Analytical and practical understanding of workflow, capacity planning / optimisation and process implementation
  • Ability to recognise problems and apply Risk Management techniques to address them.

Application Closing Date
31st July, 2021.

Method of Application
Interested and qualified candidates should send their Applications to: edgewoodrecruitment@yahoo.com using “Head of Operations MFB Okitipupa” as the subject of the email.

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