Phillips Outsourcing Services Nigeria Limited – Our client, a world-leading provider of telecommunications equipment & services to mobile & fixed network operators is recruiting to fill the position below:

Job Title: FO Packet Core Officer

Location: Lagos
Employment Type: Full-time
Industry: Telecommunications

Job Responsibilities

  • 24/7 shift Work.
  • Performs Active Alarm/KPI/Fault monitoring of all Packet core nodes including but not limited to: (MME/MPG/DNS/SAPC)
  • Perform low level preventive maintenance
  • Trouble Ticket Handling/Management within SLA
  • Trigger Escalation matrix where applicable
  • Treat out of trend targeted Service KPIs as per agreed ways of working
  • Incidents Handover/ Notification via Phone call/Email/WhatsApp
  • Attend to Internal/external customer queries to the front office in a timely Manner
  • Preliminary investigation of subscribers’ complaints (General/VIP)
  • Perform Access Management for Planned and Routine Network Maintenance
  • Perform pre/post checks during Planned activities
  • Share Periodic Performance stats reports within timeline and at agreed frequency
  • Generate relevant Network performance reports within timeline
  • Attend to adhoc reports/requests in a timely manner
  • Assist in KPI Performance Improvement
  • Perform proper Shift Handover
  • Ensure compliance to MSTOP processes guiding 1st level Operations (e.g Event/Incident Management)
  • Work according to laid down processes and procedures
  • Perform any other task as assigned by the Team lead/Manager

Job Requirements & Skills

  • B.Sc in Engineering or Computer Science
  • Minimum of 5 years experience
  • Experienced in Packet core
  • Delivering results & meeting customer expectations
  • Excellent planning and organizing skills.

N300,000 – N400,000 monthly.

Application Closing Date
16th November, 2021.

Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.


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