George Houston Resources Limited (GHR) is a Human Resource Development and Management Consulting firm. We assist organizations to achieve their corporate visions and objectives through integrated, strategic and solution-oriented HR consulting services using best-practice methodologies.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Responsibilities
- Check-in on member onboarding journey to identify blockages to approve the member.
- Approach issue members face with a perception of eliminating such issues in the corresponding channel (Call, Chat).
- Liaise with respective teams, and partners to ensure all member’s requests, open transactions, complaints are managed through an effective resolution process using slack.
- Ensure members are enabled to complete the sign-up process.
- Effectively provide product information/demonstration to prospective and new members and when requested.
- Attend all training sessions (Essential).
- Gather product feedback and communicate to relevant stakeholders.
Qualifications
- HND / B.Sc from a recognized Institution
- 2 – 3 years of work experience in a fast-paced environment in sales and business development teams preferably in banking, fintech
- Problem solver, perfect written and spoken communication
- Analytical profile with experience in customer service, telemarketing, customer experience.
- Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
- Comfort in ambiguity, you seek adventure and an accelerated career path.
- Ready to get your hands dirty, because you will have to “roll up your sleeves”!
- Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
- Fluency in English and other Nigerian Languages.
Remuneration
N100,000 monthly.
Application Closing Date
23rd February, 2022.
Method of Application
Interested and qualified candidates should send their CV to: talents@georgehoustonresources.com using the Job Title as the subject of the mail.
George Houston Resources Limited (GHR) is a Human Resource Development and Management Consulting firm. We assist organizations to achieve their corporate visions and objectives through integrated, strategic and solution-oriented HR consulting services using best-practice methodologies.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Responsibilities
- Check-in on member onboarding journey to identify blockages to approve the member.
- Approach issue members face with a perception of eliminating such issues in the corresponding channel (Call, Chat).
- Liaise with respective teams, and partners to ensure all member’s requests, open transactions, complaints are managed through an effective resolution process using slack.
- Ensure members are enabled to complete the sign-up process.
- Effectively provide product information/demonstration to prospective and new members and when requested.
- Attend all training sessions (Essential).
- Gather product feedback and communicate to relevant stakeholders.
Qualifications
- HND / B.Sc from a recognized Institution
- 2 – 3 years of work experience in a fast-paced environment in sales and business development teams preferably in banking, fintech
- Problem solver, perfect written and spoken communication
- Analytical profile with experience in customer service, telemarketing, customer experience.
- Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
- Comfort in ambiguity, you seek adventure and an accelerated career path.
- Ready to get your hands dirty, because you will have to “roll up your sleeves”!
- Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
- Fluency in English and other Nigerian Languages.
Renumeration
N100,000 monthly.
Application Closing Date
23rd February, 2022.
Method of Application
Interested and qualified candidates should send their CV to: talents@georgehoustonresources.com using the Job Title as the subject of the mail.
