Customer Service Officer at George Houston Resources Limited (GHR)

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George Houston Recruitment 2022

George Houston Resources Limited (GHR) is a Human Resource Development and Management Consulting firm. We assist organizations to achieve their corporate visions and objectives through integrated, strategic and solution-oriented HR consulting services using best-practice methodologies.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Responsibilities

  • Check-in on member onboarding journey to identify blockages to approve the member.
  • Approach issue members face with a perception of eliminating such issues in the corresponding channel (Call, Chat).
  • Liaise with respective teams, and partners to ensure all member’s requests, open transactions, complaints are managed through an effective resolution process using slack.
  • Ensure members are enabled to complete the sign-up process.
  • Effectively provide product information/demonstration to prospective and new members and when requested.
  • Attend all training sessions (Essential).
  • Gather product feedback and communicate to relevant stakeholders.

Qualifications

  • HND / B.Sc from a recognized Institution
  • 2 – 3 years of work experience in a fast-paced environment in sales and business development teams preferably in banking, fintech
  • Problem solver, perfect written and spoken communication
  • Analytical profile with experience in customer service, telemarketing, customer experience.
  • Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
  • Comfort in ambiguity, you seek adventure and an accelerated career path.
  • Ready to get your hands dirty, because you will have to “roll up your sleeves”!
  • Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
  • Fluency in English and other Nigerian Languages.

Remuneration
N100,000 monthly.

Application Closing Date
23rd February, 2022.

Method of Application
Interested and qualified candidates should send their CV to: talents@georgehoustonresources.com using the Job Title as the subject of the mail.

George Houston Resources Limited (GHR) is a Human Resource Development and Management Consulting firm. We assist organizations to achieve their corporate visions and objectives through integrated, strategic and solution-oriented HR consulting services using best-practice methodologies.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Responsibilities

  • Check-in on member onboarding journey to identify blockages to approve the member.
  • Approach issue members face with a perception of eliminating such issues in the corresponding channel (Call, Chat).
  • Liaise with respective teams, and partners to ensure all member’s requests, open transactions, complaints are managed through an effective resolution process using slack.
  • Ensure members are enabled to complete the sign-up process.
  • Effectively provide product information/demonstration to prospective and new members and when requested.
  • Attend all training sessions (Essential).
  • Gather product feedback and communicate to relevant stakeholders.

Qualifications

  • HND / B.Sc from a recognized Institution
  • 2 – 3 years of work experience in a fast-paced environment in sales and business development teams preferably in banking, fintech
  • Problem solver, perfect written and spoken communication
  • Analytical profile with experience in customer service, telemarketing, customer experience.
  • Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
  • Comfort in ambiguity, you seek adventure and an accelerated career path.
  • Ready to get your hands dirty, because you will have to “roll up your sleeves”!
  • Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
  • Fluency in English and other Nigerian Languages.

Renumeration
N100,000 monthly.

Application Closing Date
23rd February, 2022.

Method of Application
Interested and qualified candidates should send their CV to: talents@georgehoustonresources.com using the Job Title as the subject of the mail.

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