Customer Care Representative / Front Desk Officer / Contact Center Officer at ICS Outsourcing Limited

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Customer Care Representative / Front Desk Officer / Contact Center Officer at ICS Outsourcing Limited

ICS Outsourcing Limited is Nigeria’s leading Business Support Solution Company, a pioneer among Nigerian outsourcing companies providing wide range of outsourcing and business support solutions for businesses globally with over 25 years in business. We help companies improve their bottom line when they leverage outsourcing.

We are recruiting to fill the position below:

Job Title: Customer Care Representative / Front Desk Officer / Contact Center Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers.

Requirements

  • Candidates should possess a B.Sc / HND in relevant fields with 0 – 2 years work experience.

Application Closing Date
21st March 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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