The Government Vice Chairman and Chief govt Officer (EVC/CEO) of the Nigerian Communications Fee (NCC), Prof. Umar Garba Danbatta, has listed important regulatory actions which have been taken by the Fee to mitigate the influence of the COVID-19 pandemic on high quality of service (QoS) supply by the networks to telecom customers.
This was contained in a press release signed Dr. Ikechukwu Adinde, Director, Public Affairs, and made obtainable to DAILY POST on Friday
In the course of the occasion, Danbatta enumerated the measures whereas talking on the first version of the Digital Telecom Shopper Parliament (V-TCP) hosted by the Fee in Abuja on Friday, August 21, 2020 with the theme: “Impression of Covid-19 on Telecoms Service Supply.”
The Telecom Shopper Parliament is NCC’s flagship discussion board for in-depth engagement with service suppliers to debate points of latest curiosity affecting customers of telecom providers within the nation.
Citing an Worldwide Telecommunications Union (ITU) report, the EVC stated with the pandemic, some telecom operators and platforms are reporting demand spike, particularly in knowledge utilization and quantity of calls, as excessive as 800 per cent because the outbreak of the pandemic.
No matter this, Danbatta stated the Fee and the cellular community operators wanted to play their roles in sustaining high quality of service supply and high quality of expertise by the customers, who’re important stakeholders within the telecoms sector.
Danbatta stated the NCC, at the side of the supervising Ministry developed e-platforms to deal with all requests from the licensees to make sure that regulatory providers are offered to maintain service supply to subscribers.
He stated the Fee additionally accepted and inspired useful resource sharing amongst community operators and secured Proper of Passage (RoP) for all telecommunications corporations and suppliers for straightforward motion throughout the lockdown. These measures enabled the operators to service their base stations and ensured seamless providers for telecom customers who more and more relied on the networks throughout the pandemic.
Danbatta additional said that the NCC, working with the ministry is resolving the issue of excessive value of Proper of Approach (RoW) with the Nigerian Governors Discussion board (NGF), including that, by such engagements, the state governors have lent their help for a sturdy broadband infrastructure.
“The Fee is hopeful that with the discount in RoW, which can routinely lead to discount in capital expenditure (CAPEX) by the community operators, telecom corporations will before later reciprocate the gesture by making their providers extra inexpensive to Nigerians,” he stated.
In keeping with Danbatta, regulatory efforts have additionally resulted in a Presidential approval directing Safety Companies to guard Info and Communication Know-how (ICT) and telecom amenities as important nationwide property. He stated this has helped to safeguard telecom infrastructure for the higher function telecom has to play with the outbreak of COVID-19 pandemic.
In the meantime, Danbatta has strongly charged the service suppliers to consistently improve and increase their community capability as a way to ship top-notch QoS to their customers.
Earlier in a presentation, the Government Commissioner, Stakeholder Administration, Barrister Adeleke Adewolu confirmed the assorted High quality of Service (QoS) indicators for the second quarter of the yr throughout the networks and the way the buyer High quality of Expertise in contrast with the parameters primarily based on the voice of the buyer survey (VoxPop) performed by the Fee. Talking additional, the ECSM highlighted the challenges dealing with operators, which influence negatively on high quality of service to incorporate fibre cuts, vandalism and theft of telecommunications web site gear.
A panel session of telecoms operators, who participated just about within the TCP, was held and moderated by the Director, Shopper Affairs, NCC, Mr. Efosa Idehen. The panel session addressed problems with community capability improve, change in shopper knowledge consumption habits, implementation of agreed Shopper Complaints and Service Stage Settlement (CC/SLA), shopper training in addition to basic points round high quality of service and high quality of expertise by the over 192 million telecom customers within the nation.