IT Horizons Nigeria Limited is a system integrator ICT company with a clear focus in technology enabled solutions and professional services.

We are recruiting to fill the position below:

Job Title: Client Relationship Officer

Location: Gbagada, Lagos
Employment Type: Full-time

Job Summary

  • The position is responsible for handling the company’s Management Account, developing, maintaining and managing sales activities of the business within environs, as well as developing and implementing an innovative, growth-focused commercial strategy, focused primarily on new opportunities and markets.

Key Responsibilities

  • Directing strategy towards the profitable growth and operation of the company.
  • Represents the company externally to enhance and strengthen the company’s profile and optimizes all business development opportunities.
  • Maintains a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately
  • Ensures that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (Key Performance Indicators)) in line with business objectives.
  • Achieve growth and hit sales targets by successfully meeting set targets
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Work with the Head of Sales & Marketing to ensure consistent lead generation.
  • Support the Head of Sales & Marketing in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
  • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
  • Making accurate cost calculations to provide customers with quotations
  • Achieve growth and hit sales targets of the organization through effective planning and budgeting.
  • Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
  • Present sales, revenue and expenses reports and realistic forecasts to your line manager
  • Collaborate with Technical team on sales technology initiatives
  • Ensure correct usage of CRM and other sales applications
  • Train and ensure adherence to sales process
  • Contributes to team effort by accomplishing related results as needed
  • Ensure that all sales representative activities are in accordance with the guidelines of the Company’s Code of Conduct.
  • Accomplishes marketing and organization mission by completing related results as needed.
  • Protects organization’s value by keeping information confidential.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Liaise with vendors and other IT personnel for problem resolution
  • Develops qualified leads and generate new business in line with the Company’s commercial target
  • Builds effective relationships with potential clients and existing customers
  • Speaks positively and enthusiastically about the Company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues
  • Acts as spokesperson for the company at industry events.

Job Requirements and Specification

  • Bachelor’s Degree
  • Master’s Degree from a recognized University will be an advantage.
  • Membership of professional management associations will be an added advantage
  • Minimum of 3 years’ work experience in ICT/Telecoms or related industry.

Application Closing Date
26th April, 2022.

How to Apply
Interested and qualified candidates should send their CV to: career@ithorizonsng.com using the Job Title as the subject of the mail.

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