Client Experience Officer at ConSol Limited

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ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

Job Title: Client Experience Officer (With Contact Centre & Banking Experience)

Location: Marina, Lagos
Employment Type: Contract

Responsibilities

  • Handle customer complaints or enquiries via telephone, emails or social media.
  • Provide customers with needed information and support.
  • Make outbound calls.
  • Receive inbound calls
  • Handle email interactions promptly and satisfactorily.
  • Ensure that customers / callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound / inbound) quality.
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls.
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
  • Adherence to call script and call centre policies.
  • Compile reports.

Qualifications and Experience

  • Bachelor’s Degree / HND / OND qualification
  • Minimum of 2 years relevant work experience in the Financial / Banking industry is a must.
  • Working knowledge of Zendesk CRM software and understanding of the Contact center industry.

Salary

  • N100,000 Monthly.

Application Closing Date
7th November, 2021.

Interview Date
9th November, 2021.

How to Apply
Interested and qualified candidates should send their CV to: apply@consollimited.com using the Job Title as the subject of the mail.

Note: Successful candidates should be available to resume immediately.

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