Business Support & Resolution Officer at a Banking Firm – ICS Outsourcing Nigeria Limited

Business Support & Resolution Officer at a Banking Firm – ICS Outsourcing Nigeria Limited

ICS Outsourcing Nigeria Limited – Our client in the banking sector, is recruiting to fill the position below:

Job Title: Business Support & Resolution Officer

Location: Victoria IslandLagos

Key Responsibilities

  • Timeous and adequate actioning of all accounts in terms of the business supports/resolutions strategy.
  • Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory and operational compliance matters.
  • Adhere to Bank policies and procedures.
  • Maintain and enhance customer service.
  • Timeously refer all insurance claims, retrenchments, disabilities, deceased, and insolvencies, tracing matters and recommended repossession action to the Team Leader.
  • To institute collection/recovery action on all NPL/written off accounts as and when required.
  • To assist in ensuring that present and future departmental objectives are achieved by maximising the recovery on written off accounts.
  • Timeously engaging with all stakeholders within the Group in order to maximise collections/recoveries of delinquent accounts

Key Performance Measures

  • Achievement of daily/monthly set targets insofar arrears, balances and number of accounts actioned.
  • Roll rates not to exceed agreed targets while cure rate not to fall below agreed target.
  • Promises taken as a percentage of contacts made to be in line with set targets.
  • Promises kept as a percentage of promises taken to be in line with set targets.
  • Amounts collected/recovered to be in line with set targets per collector or as maybe determined from time to time for Pre-NPL, NPL an written-off account
  • Effective management of number of accounts dealt in each arrears category as may be determined from time to time •
  • Customer complaints to be handled effectively.
  • Internal and external Customer Service ratings.
  • Self development.

Qualifications / Requirements

  • B.Sc in any Business oriented course.
  • 2 – 3 years general customer debt management exposure.
  • Must be 28 years and below.
  • Proficiency in MS Excel.
  • Sound knowledge of Bank’s credit products.
  • Sound knowledge of relevant statutory legislation and all legal procedures.
  • Good knowledge of credit policies and procedures.
  • Ability to negotiate.
  • Immediate branch network knowledge.
  • Strong attention to detail and good analytical skills.

Application Closing Date
30th December, 2021.

How to Apply
Interested and qualified candidates should send their updated CV to: using “Business Support & Resolution Officer” as the subject of the email.


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