Workforce Group – Our client, a key player in the Finance sector is currently recruiting to fill the position below:
Job Title: Branch Service Associate (Transaction Officer / Customer Service Role)
Slots: 3 Openings
Location: Apapa, Lagos Island, Ikeja – Lagos
Employment Type: Full-time
- Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods
- Anticipate customer needs by studying services, products, and proper customer processes and procedures
- Record all customer and end-user calls in order to improve service and products provided by the company
- Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur
- Understand how to use the company knowledge base to prepare for each customer interaction while taking
- detailed notes
- Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer.
- B.Sc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) degree in any field
- Outstanding interpersonal and communication skills
- Customer service oriented with exceptional sales skills
- 28 years and below.
Application Closing Date
31st December, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online