Agency Banking Partner at United Bank for Africa Plc (UBA)

Agency Banking Partner at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Agency Banking Partner

Location: Nigeria

Job Objective

  • The role objective is to provide adequate guidance on Agency Banking for market facing staff (DSEs/PCMs, etc.) with a view to maximizing returns on performance.

Roles & Responsibilities
Product Design & Management:

  • Determine and analyse market requirements for specific product.
  • Own and manage product within different industry as may obtain, and ensure  maximum return is achieved.
  • Present market trends and gather reliable/accurate market intelligence to ensure development of relevant product.
  • Provide adequate guidance for product by actively managing the product lifecycle with a view to maximizing returns.
  • Report on product performance against targets with action plan
  • Recommend changes to existing products to meet market requirements.
  • Present market trends within portfolio and competitor market trend.
  • Assist in the execution & deployment of product requirements such as segment/the agent needs, high-level product characteristics etc.

Partnership Management:

  • Responsible for recruitment of value adding Super Agents/Agents that will enhance segment performance
  • Maintain up to date regular documentation (Service Level Agreements SLA, correspondences etc.) for all Super agents and Agent Network Managers
  • Ensure resolution of Super agents/agents related complaints.
  • Obtains and maintains regular market data related to Agents’ relationships.
  • Responsible for driving Agent/Super agent’s activities
  • Management of Branding of Agent locations, marketing support and collateral
  • Pre- qualification assessment for POS deployment for Agents/Super Agents
  • Review and engagement of Agents on performance
  • Training of Agents and Super Agents
  • Deployment and Monitoring of BVN machines
  • Effective expense management of areas under their supervision

Engagement with Branches, Retail Analysts & Digital Sales Managers:

  • Coordinates the required engagement with Risk Management and Compliance unit to monitor and ensure applicable offerings follow the bank’s policies and regulatory requirements.
  • Liaises with Customer Fulfilment Centre & Customer experience to understand the major complaints and concerns of the customers as it obtains specific propositions and work with applicable stakeholders for a lasting resolution.

Candidate’s Profile

  • We are searching for a performance-driven individual who will have the overall responsibility to deliver compelling value and experiences to their agents, active agent rate and to ensure profitability of the agents & segment.
  • S/he will work with multiple stakeholders across the Bank & other external parties to deliver this value.
  • The Candidate must be computer literate with high proficiency level in Microsoft Excel, Word and PowerPoint.
  • Excellent presentation skills.
  • Own and manage product within assigned region.

Knowledge Required:

  • Sound knowledge of business and management principles.
  • Sound knowledge and understanding of the policies and procedures applied within the Industry and the effect and impact on business.

Skills Required:

  • Ability to interact with people at all levels in the organization and in the socio-economic environment. Additionally, must be able to ability to win confidence and support of multiple constituencies
  • Ability to understand different audiences and lay the groundwork for important decisions.
  • Ability to function at the detail level whilst bearing the big picture in mind.
  • Display sound business and decision making skills, while at the same time being results oriented, driven and prepared to go the extra mile.
  • In addition, must possess the ability to respond calmly in the face of stress
  • Ability to think innovatively and always striving for improvement in processes.

Application Closing Date
5th November, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online


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